Exploring Innovation, Best Practices and Planning for the Future

This interactive and engaging session is designed for CRM Leaders in Field Operations. We will use the time to explore innovation within the CRM space, discuss your pain points, share best practices / lessons learned and delve into future planning as it relates to CRM. Examples of topics to be covered:

• Veeva Conversion to Vault: Where are you in the process? What other CRM vendors are you considering if any? What are watch-outs for those who have transitioned early vs. transitioning late?

• Next Best Action: As companies continue to evolve and elevate their programs, what should you be doing to ensure greater acceptance by your field?

• CRM Best Practices: Hear from your industry peers about what’s working well and how to elevate your team’s CRM Platform and user experience.

• Integrating reporting into CRM: Where is the line and how should CRM teams be supporting reporting platforms?

What are your CRM needs and questions? TGaS will solicit additional topics from attendees prior to the session to ensure the discussion focused on issues critical to CRM leaders today.

We look forward to this exciting conversation!

As in previous Summits, all attendees of this session will be invited to participate in this year’s Commercial Operations Panel Session in the last block of the day: Three Strategies for Modernizing Commercial Operations. As organizations evolve to a more customer-centric model, Commercial Operations is driving the enablement and facilitation of the capabilities. A panel of cross-functional, Commercial Operations experts will discuss approaches to how the function is evolving.