PSP Impact: Quantitative Metrics, Qualitative Surveys, and Internal/External Promotion

Patient Support Services (PSS) has significantly evolved in the last decade so much so that the strategy, design, and execution of PSPs today is nearly unrecognizable in comparison to past efforts. A consumer-driven model, core to the new healthcare economy, has revolutionized how we view the therapy journey and the support desired by patients and their providers.

But have we as PSP leaders been able to keep up in quantifying and illustrating our impact on patient engagement, provider brand loyalty, and alignment to manufacturer goals? The immediacy of operational demands and lack of certainty on how to best (and compliantly) illustrate value has often hampered such efforts.

Let’s change that… your stakeholders deserve to know how their journey can be (and is) positively impacted and you deserve to “toot your own horn” a bit as well.

Join us for a three-part workshop that will walk you through everything you need to connect PSP efforts to organizational goals and generate awareness of elevated PSP offerings with internal and external stakeholders.

• Session 1 – Evaluating impact via effective metric development and dashboard monitoring

• Session 2 – Gauging patient engagement real-time with precise questions at critical junctures in PSP workflow

• Session 3 – Driving awareness of PSP value/impact both internally and externally